Our Progress
Global Reporting Initiative
Fully reported
Partially reported
Not reported
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Strategy and Analysis
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Organizational Profile
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.1 Name of the reporting organizationSAP AG is listed on the Frankfurt Stock Exchange and the New York Stock Exchange (NYSE) under the symbol "SAP."
For more information, see our
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.10 Awards receivedIn 2011, we received the following awards and recognitions:
- Carbon Disclosure Leadership Index (Top 10)
- Carbon Performance Leadership Index (Top 10)
- Dow Jones
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Report Parameters
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.1 Reporting periodThe data in this report covers the reporting period from January 1 to December 31, 2011 unless otherwise stated.
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.2 Date of most recent previous reportThe previous report, the SAP 2010 Sustainability Report, was published in March 2011.
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.3 Reporting cycleWe publish our sustainability report annually, in the first quarter of the year. In addition, we report select key non-financial metrics on a quarterly basis.
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.4 Contact point for questions regarding the report or its contentsQuestions or feedback can be sent to sustainability@sap.com.
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.6 Boundary of the reportThe report encompasses global SAP operations and all subsidiaries that were part of the SAP group on December 31, 2011. The data of Sybase, an independent subsidiary of SAP, is included in the
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.7 Specific limitations on the scope and boundary of the reportThe report does not include any qualitative information of Sybase, an independent subsidiary of the SAP group. In addition, Sybase is neither covered in social key performance metrics nor in the
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.8 Basis for reporting on situations that can significantly affect comparabilityIn 2011, for the first time, we include Sybase in our environmental key performance indicators. Also see our explanatory notes.
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.9 Data measurement techniques and the bases of calculationsAll data in this report was collected and reported with the help of our own SAP BusinessObjects Sustainability Performance Management analytic application in combination with other nonautomated
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.10 Re-statements of information provided in earlier reportsIn our efforts to continuously improve the data quality of our corporate greenhouse gas data, we further improved our methodology to fully adapt the GHG Protocol guidelines. We have adjusted our
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.11 Significant changes from previous reporting periodsIn 2011 we:
- Updated the methodology for measuring and explaining customer impact;
- Updated the methodology for measuring and explaining social impact;
- Created
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Governance
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.2 Chair of the highest governance bodyThe SAP Supervisory Board is chaired by Hasso Plattner, a nonexecutive officer.
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.3 Unitary board structureOur corporate governance structure is based on German legal protocol; therefore, SAP has a two-tier board structure.
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.4 Mechanisms for stakeholders to provide recommendations or directionsSee our Annual Report and our
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.5 Executive compensationSee our 2011 SAP Compensation Report, which outlines compensation for the SAP Executive Board and
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.6 Processes in place to ensure conflicts of interest are avoidedOur corporate governance structure is based on German legal protocol, and we adhere to the rules and principles of the German Corporate
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.7 Process for determining the qualifications and expertise of the advisory boardOur corporate governance structure is based on German legal protocol, and we adhere to the rules and principles of the German Corporate
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.8 Internal statements of mission or values, codes of conduct, and principlesFor our mission and strategy, see our Annual Report.
SAP employees are at the heart
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.9 Advisory board oversight of the organization’s sustainability performanceThe SAP Supervisory Board advises and supervises the SAP Executive Board. More information on how the boards cooperated in 2011 can be found in our
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.10 Processes for evaluating the highest governance body’s own performanceSee our Annual Report (Meeting in October).
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.11 Precautionary approach or principleWe support a precautionary approach towards environmental management. While we see little apparent risk for our own operations we do see an opportunity to help our customers anticipate and manage
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.12 Externally developed economic, environmental, and social charters or principlesWe endorse the following initiatives to meet our sustainability goals:
- Transparency International Business Principles (since 2005)
- United Nations Global Compact (since 2000
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.13 Memberships in associationsTo better understand and enable sustainable performance on a global level, both for our company and customers, SAP subscribes to and routinely engages a range of third-party organizations,
Management Approach
. Management Approach to Economic, Environmental, and Social Performance
Sustainability Governance
Sustainability is an integral part of our corporate strategy. Our dedicated sustainability organization is led by our chief sustainability officer Peter Graf.
EC
Economic Indicators
EC
.1 Direct economic value generated and distributedSAP generated more than €14 billion in total revenues in 2011. However, the real size of the SAP-induced economy is significantly greater. We help more than 183,000 companies of all sizes in 130
EC
.2 Financial implications and other risks and opportunities for the organization’s activities due to climate changeSAP considers climate change to be one of the most critical issues facing society and our ability to build a sustainable future. It is also a topic that was defined as a key sustainability issue
EC
.4 Significant financial assistance received from governmentWith our 2010 Annual Report we have stopped reporting these numbers as assistance received was not material.
EC
.6 Policy, practices, and proportion of spending on locally-based suppliers at significant locations of operationStructure of our supply chain
As a software company, most of our supply chain expenditure is for purchasing services in the consulting and development areas; the goods we purchase are
EC
.7 Procedures for local hiring and proportion of senior management hired from the local community at locations of significant operationWe recognize that teams comprised of employees from different cultures and backgrounds contribute valuable understanding of our complex international markets. Therefore, we strive to attract and
EN
Environmental Indicators
EN
.1 Materials used by weight or volumeAs a software company, SAP does not have a physical production process. However, we found ways to reduce the use of packaging in the shipping of our software products. In addition, we set goals
EN
.2 Percentage of materials used that are recycled input materialsAs a software company, we do not have a physical production process. We started setting goals and tracking the use of recycled materials that we use to keep our operations running, such as
EN
.3 Direct energy consumption by primary energy sourceIn 2011, SAP consumed about 1,950 terajoules (1,940 in 2010) / 540 GWh (540 in 2010) in direct energy. For more information, see Total Energy and
EN
.4 Indirect energy consumption by primary sourceIn 2011, SAP consumed about 1150 terajoules (1,100 in 2010) / 320 GWh (305 in 2010) in indirect energy. For more information, see Total Energy.
EN
.5 Energy saved due to conservation and efficiency improvementsWe identified three key areas to save energy: SAP facilities, information technology infrastructure, and data centers. For more information, see Total Energy.
EN
.6 Initiatives to provide energy-efficient or renewable energy-based products and servicesWe provide both energy efficiency solutions, tools to optimize our customers' data centers and have strived to reduce our own solutions' energy consumption.
Our
EN
.7 Initiatives to reduce indirect energy consumption and reductions achievedOur efforts to reduce indirect energy consumption focus on business-related travel and employee commuting. For more information, see EN29 and
EN
.8 Total water withdrawal by sourceWe estimate that we used approximately 875,500 m3 (869,000 in 2010) of water worldwide in 2011. While our operations are not water-intensive, we continue to use water as efficiently as possible.
EN
.11 Location and size of land owned, leased, managed in, or adjacent to, protected areas and areas of high biodiversity value outside protected areasSAP does not have any buildings in protected areas or areas of high biodiversity value outside protected areas. Nevertheless, we have set in place activities to protect biodiversity at our
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.16 Total direct and indirect GHG emissions by weightIn 2011, our total direct and indirect GHG emissions (scope 1 and 2) by weight were about 285 kilotons CO2. For more information see GHG Footprint
EN
.17 Other relevant indirect GHG emissions by weightIn 2011, our total other indirect GHG emissions (scope 3) by weight were about 255 kilotons CO2. For more information, see greenhouse gas footprint.
EN
.19 Emissions of ozone-depleting substances by weightDue to the nature of our business as a software company, emissions of ozone-depleting substances are not material to SAP.
EN
.21 Total water discharge by quality and destinationAs a software company, our operations are not water-intensive. Water discharges stem primarily from operating our office buildings. Due to the limited impact, we do not measure global water
EN
.22 Total weight of waste by type and disposal methodWe estimate that we generated approximately 10 kilotons (2010: 11 kilotons) of waste in our offices, operating facilities, and product packaging worldwide in 2011. To reduce waste, we are
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.23 Total number and volume of significant spillsDue to the nature of our business, spills are not relevant for SAP and are therefore not registered.
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.26 Initiatives to mitigate environmental impacts of products and services and extent of impact mitigationOur focus is to reduce the energy in our own buildings and data centers that are utilized through our work and to reduce the
EN
.27 Percentage of products sold and their packaging materials that are reclaimed by categorySAP provides customers with software and services. Paper packaging is primarily used for storing and shipping software disks, which require minimal packaging. This packaging is not reclaimed.
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.28 Monetary value of significant fines and total number of non-monetary sanctions for non-compliance with environmental laws and regulationsMaterial litigation and claims are described in our Annual Report
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.29 Significant environmental impacts of transporting products, other goods, materials and members of the workforceThe key sources of our environmental impact through transportation are air travel, our corporate car fleet, employee commuting, rental cars, and business trips with private cars. Logistics, such
LA
Social Indicators
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.1 Total workforce by employment type, employment contract, and region, broken down by genderBy the end of December 2011, SAP employed more than 55,000 employees.
| Calendar Year | Organizational Unit* | Total Number of Employees (In Full |
|---|
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.2 Total number and rate of new employee hires and employee turnover by age group, gender, and region
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.3 Benefits provided to full-time employees that are not provided to temporary or part-time employees, by major operationsWe are committed to attracting, retaining, and developing top talent. In support of that goal, we endeavor to offer a flexible and rewarding work environment. We provide local, regional, or global
LA
.4 Percentage of employees covered by collective bargaining agreementsAs published in our Human Rights Commitment Statement, we respect the rights of our employees to
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.5 Minimum notice period(s) regarding operational changes, including whether it is specified in collective agreementsThere is no global minimum notice period in place for operational changes. We provide timely information and consult with employee representatives whenever and wherever required.
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.6 Percentage of total workforce represented in formal joint management–worker health and safety committees that help monitor and advise on occupational health and safety programsAt SAP AG, there are no formal joint management-worker health and safety committees. Instead, our works councils have health and safety committees that work with the official SAP organizations. In
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.7 Rates of injury, occupational diseases, lost days, and absenteeism, and number of work-related fatalities by region and by genderWe do not track injuries, diseases, lost days, or absenteeism with a globally harmonized methodology at this time.
To give an example, in Germany, we measure the incident rate with the "
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.8 Education, training, counseling, prevention, and risk-control programs in place to assist workforce members, their families, or community members regarding serious diseasesWe have developed a holistic and comprehensive program to meet the health and wellness needs of our employees. Its focus is on requirements of employees with sedentary, highly demanding
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.10 Average hours of training per year per employee by gender, by employee categoryWe are dedicated to providing ongoing training to all employees. Our approach to learning and development centers on the right balance between different learning methods – meaning that development
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.11 Programs for skills management and lifelong learning that support the continued employability of employees and assist them in managing career endingsOne critical component to employee engagement is learning and development. These areas are key to our sustainability goals, which demand the ability to create new paradigms, stay on top of trends
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.12 Percentage of employees receiving regular performance and career development reviews.SAP plans and reviews individual employee performance on an annual basis. At the start of the year, employees and their managers agree upon individual objectives. At year-end, they review these
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.14 Ratio of basic salary of men to women by employee categoryAt SAP we evaluate jobs based on their value in both the external labor market and internally to SAP. Qualified recruits are paid in accordance with the knowledge, skills and experience they bring
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.15 Return to work and retention rates after parental leave, by genderSAP supports employees in coordinating their family and career. For example, at our headquarters in Germany we support employees (both men and women) who decide to take parental leave with a range
HR
Social Performance: Human Rights
HR
.1 Percentage and total number of significant investment agreements and contracts that include clauses incorporating human rights concerns, or that have undergone human rights screeningAs stated in our Human Rights Commitment Statement, we respect and support the values of the
HR
.3 Total hours of employee training on policies and procedures concerning aspects of human rights that are relevant to operations, including the percentage of employees trainedOur training programs for employees cover the spectrum of aspects of human rights in separate classes. This includes training for security, privacy, anti-discrimination, works councils, and first
HR
.4 Total number of incidents of discrimination and actions takenSAP has a long-standing policy of non-discrimination in all aspects of our dealings with employees. We are committed to providing a work environment free from unlawful harassment. Any employee who
HR
.5 Operations identified in which the right to exercise freedom of association and collective bargaining may be at significant risk, and actions taken to support these rightsBased on a human rights impact assessment and our dialogue with stakeholders, we created a global Human
HR
.10 Percentage and total number of operations that have been subject to human rights reviews and/or impact assessments.In 2009, SAP conducted its first global human rights impact assessment with Business for Social Responsibility (BSR). Based on this, we launched a
HR
.11 Number of grievances related to human rights filed, addressed and resolved through formal grievance mechanismsWe offer our employees different channels for raising concerns or seeking solutions for difficult situations at the workplace. They can consult, for example:
- HR business
SO
Social Performance: Society
SO
.2 Percentage and total number of business units analyzed for risks related to corruptionWe review all of our business units for potential bribery or corruption issues on an ongoing basis. We performed a thorough risk analysis of all subsidiaries in 2006. In 2008, based on this risk
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.3 Percentage of employees trained in organization’s anticorruption policies and proceduresIn 2011, almost 25,000 training sessions were performed in live classrooms or through online conferencing sessions on antibribery and antitrust issues as well as on SAP's Code of Business Conduct
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.4 Actions taken in response to incidents of corruptionSAP received and responded to all reports of potential bribery and corruption. No allegations regarding corruption were substantiated in 2011.
Employees have different avenues to raise
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.5 Public policy positions and participation in public policy development and lobbyingSAP executives advise governments and administrations around the world on IT topics, trends and developments. To help realize the potential of IT for businesses and our society overall, we are
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.6 Total value of financial and in-kind contributions to political parties, politicians, and related institutions by countryIn principle, we do not to support any political parties. This policy applies to all of our locations.
Some employees in the United States continue to exercise their right to create a
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.7 Total number of legal actions for anticompetitive behavior, antitrust, and monopoly practices and their outcomesFor material litigation, see our Annual Report.
SO
.8 Monetary value of significant fines and total number of nonmonetary sanctions for noncompliance with laws and regulationsFor material litigation, see our Annual Report.
SO
.9 Operations with significant potential or actual negative impacts on local communitiesWe have not identified any operations with significant potential or actual negative impacts on local communities. However, our community programs have a positive
SO
.10 Prevention and mitigation measures implemented in operations with significant potential or actual negative impacts on local communities.We have not identified any operations with significant potential or actual negative impacts on local communities. However, our community programs have a positive
PR
Social Performance: Product Responsibility
PR
.1 Life-cycle stages in which the health and safety impacts of products and services are assessed for improvement and the percentage of significant products and services categories subject to such proceduresSAP provides software and services to customers. For these products, we have global process and product standards that every product needs to adhere to. These standards are not linked to health
PR
.3 Type of product and service information required by procedures, and percentage of significant products and services subject to such informationWe strive to provide the highest quality standards for our software solutions and services. Every employee has a responsibility for quality assurance in developing software and providing services
PR
.6 Programs for adherence to laws, standards, and voluntary codes related to marketing communications, including advertising, promotion, and sponsorshipSAP has strict internal guidelines on protecting the privacy of employee, corporate, and customer data and applies the same standards to its external marketing activities.
In 2009, we
PR
.8 Total number of substantiated complaints regarding breaches of customer privacy and losses of customer dataNo incidents were brought to the attention of SAP's data protection and privacy office in 2011.
PR
.9 Monetary value of significant fines for non-compliance with laws and regulations concerning the provision and use of products and servicesMaterial litigation and claims are described in our Annual Report
1 Due to German law, SAP has a two-tier board structure.
2 Assistance received was not material.
3 As a software company, SAP does not have a physical production process. Therefore, this indicator is not material.
4 As a software company, SAP does not have a physical production process. Therefore, this indicator is not material.
5 At this stage, it is difficult for us to quantify the reductions in the energy requirements of our software and services. But we are developing a methodology of how to measure our solutions' environmental footprint at our customers' sites.
6 As a software company, SAP's operations are not water-intensive. Therefore, this indicator is not material.
7 SAP does not have any buildings in protected areas or areas of high biodiversity value outside protected areas. Therefore, this indicator is not material.
8 Up to now, we have not identified significant impacts of our activities as a software company, products, and services on biodiversity. Therefore, this indicator is not material.
9 Due to the nature of our business as a software company, emissions of ozone-depleting substances are not material to SAP.
10 Due to the nature of our business as a software company, NOx, SOx, and other significant air emissions are not material to SAP.
11 As a software company, our operations are not water-intensive. Therefore, this indicator is not material.
12 Due to the nature of our business as a software and service company, our operations are not waste intensive. Therefore, this indicator is not material.
13 Due to the nature of our business, spills are not relevant for SAP and are therefore not registered.
14 A measurable impact of SAP's software and services relates to energy and emissions only.
15 Packaging is not reclaimed.
16 Workforce by employment contract is proprietary information at SAP.
17 A breakdown of new employee hires and employee turnover is proprietary information at SAP.
18 Collective bargaining agreements are made only in countries where legally required; in the majority of countries, SAP does not have collective bargaining agreements with unions.
19 There is no global minimum notice period in place for operational changes.
20 We do not track injuries, diseases, lost days, or absenteeism with a globally harmonized methodology at this time. We are working on a project to come to a common methodology (results available in about 2-3 years).
21 Training data is not tracked by employee category and gender.
22 The annual performance review process closes only after the editorial deadline of this report.
23 We do not track minorities for legal reasons.
24 There are legally different determining factors of parental leave, which is why it is currently impossible to report the data in a globally harmonized way.
25 SAP does not track investment agreements or contracts that include human rights criteria.
26 SAP considers it more material to track the number of employees that received training, not the duration of training.
27 SAP considers the number of incidents proprietary.
28 In the software industry, other human rights issues, like accessibility, security, privacy are material.
29 In the software industry, other human rights issues, like accessibility, security, privacy are material.
30 In the software industry, other human rights issues, like accessibility, security, privacy are material.
31 SAP considers the number of grievances proprietary information; we do not collect the number of grievances that are filed on a global level.
32 SAP provides software and services to customers. For these products, we have global process and product standards that every product needs to adhere to. These standards are not linked to health and safety. We follow standards that are specific to software.
33 SAP provides software and services to customers. For these products, we have global process and product standards that every product needs to adhere to.
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