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GRI Index
1
STRATEGY AND ANALYSIS
1.1
Letter from the CEO
SAP seeks to manage social, environmental, and economic risks and opportunities within our business and throughout our products. Our approach to sustainability is designed to enhance profitability, reputation, and compliance for both SAP and our customers. More
1.2
Description of key impacts, risks and opportunities
Our vision for sustainability is to increase short- and long-term profitability by holistically managing environmental, social, and economic risks and opportunities. More
2
ORGANIZATIONAL PROFILE
2.1
Name of the reporting organization
Headquartered in Walldorf, Germany, SAP provides business software designed to help companies clearly understand all aspects of their business. More
2.2
Primary brands, products, and/or services
Headquartered in Walldorf, Germany, SAP provides business software designed to help companies clearly understand all aspects of their business. More
2.3
Operational structure of the organization
Headquartered in Walldorf, Germany, SAP provides business software designed to help companies clearly understand all aspects of their business. More
2.4
Location of organization's headquarters
Headquartered in Walldorf, Germany, SAP provides business software designed to help companies clearly understand all aspects of their business. More
2.5
Number of countries where the organization operates
Headquartered in Walldorf, Germany, SAP provides business software designed to help companies clearly understand all aspects of their business. More
2.6
Nature of ownership, legal form
Headquartered in Walldorf, Germany, SAP provides business software designed to help companies clearly understand all aspects of their business. More
2.7
Markets served
Headquartered in Walldorf, Germany, SAP provides business software designed to help companies clearly understand all aspects of their business. More
2.8
Scale of reporting organization
Headquartered in Walldorf, Germany, SAP provides business software designed to help companies clearly understand all aspects of their business. More
2.9
Significant changes during the reporting period
Headquartered in Walldorf, Germany, SAP provides business software designed to help companies clearly understand all aspects of their business. More
2.10
Awards received in the reporting period
SAP has been recognized for its sustainability performance by:
- FTSE4Good
- Dow Jones Sustainability Index (SAP leads the software industry)
- Global Challenges Index
- Global 100 (Corporate Knights Inc. and Innovest Strategic Value Advisors ranking)
3
REPORT PARAMETER
3.1
Reporting period
This report summarizes SAP’s current and planned sustainability efforts. More
3.2
Date of most recent previous report
This report summarizes SAP’s current and planned sustainability efforts. More
3.3
Reporting cycle
This report summarizes SAP’s current and planned sustainability efforts. More
3.4
Contact point for questions regarding the report or its contents
This report summarizes SAP’s current and planned sustainability efforts. More
3.5
Process for defining report content
This report summarizes SAP’s current and planned sustainability efforts. More
3.6
Boundary of the report
This report summarizes SAP’s current and planned sustainability efforts. More
3.7
Specific limitations on the scope or boundary of the report
This report summarizes SAP’s current and planned sustainability efforts. More
3.8
Basis for reporting on situations that can significantly affect comparability
This report summarizes SAP’s current and planned sustainability efforts. More
3.9
Data measurement techniques and the bases of calculations
This report summarizes SAP’s current and planned sustainability efforts. More
3.10
Re-statements of information provided in earlier reports
This report summarizes SAP’s current and planned sustainability efforts. More
3.11
Significant changes from previous reporting periods
This report summarizes SAP’s current and planned sustainability efforts. More
3.12
Table identifying the location of the standard disclosures in the report
This report summarizes SAP’s current and planned sustainability efforts. More
3.13
Assurance statement
To the readers of the SAP’s 2008 Sustainability Report More
4
GOVERNANCE
4.1
Governance structure
Our corporate governance structure is based on German legal protocol, and we adhere to the rules and principles of the German Corporate Governance Code. More
4.2
Chair of the highest governance body
Our corporate governance structure is based on German legal protocol, and we adhere to the rules and principles of the German Corporate Governance Code. More
4.4
Mechanisms for stakeholders to provide recommendations or directions
Our corporate governance structure is based on German legal protocol, and we adhere to the rules and principles of the German Corporate Governance Code. More
4.5
Executive compensation
SAP Compensation Report - Compensation of Executive and Supervisory Board. More
4.6
Processes in place to ensure conflicts of interest are avoided
Our corporate governance structure is based on German legal protocol, and we adhere to the rules and principles of the German Corporate Governance Code. More
4.7
Process for determining the qualifications and expertise of the advisory board
Our corporate governance structure is based on German legal protocol, and we adhere to the rules and principles of the German Corporate Governance Code. More
4.8
Internal statements of mission or values, codes of conduct, and principles
SAP’s core values constitute the foundation that has made SAP successful since our 1972 launch. Our core values represent continuity with historical priorities and highlight behaviors that continue to be critical to the success of SAP. More
4.9
Advisory board oversight of the organization’s sustainability performance
SAP has a dedicated sustainability organization. Sustainability efforts are governed by a Sustainability Council and are led by SAP’s Chief Sustainability Officer, who reports directly to Executive Board member Jim Hagemann-Snabe. More
4.10
Processes for evaluating the highest governance body’s own performance
The SAP Supervisory Board closely monitors the work of the SAP Executive Board. In-depth and cooperative dialogue with the Executive Board enables the Supervisory Board to efficiently organize and perform their duties. More
4.11
Precautionary approach or principle
SAP supports a precautionary approach towards climate change. More
4.12
Externally developed economic, environmental, and social charters or principles
To better understand and enable sustainable performance on a global level, both for our company and customers, SAP subscribes to and routinely engages a range of third-party organizations. More
4.13
Memberships in associations
To better understand and enable sustainable performance on a global level, both for our company and customers, SAP subscribes to and routinely engages a range of third-party organizations. More
4.14
List of stakeholder groups engaged by the organization
SAP regularly engages a wide range of stakeholders, including employees, investors, customers, ecosystem partners, government agencies, nongovernmental organizations, and community groups.
4.15
Basis for identification and selection of stakeholders with whom to engage
For our initial stakeholder engagement on sustainability, we worked with AccountAbility to identify a representative range of stakeholders who understood our technology. This included representatives from the investment community, customers, nongovernmental organizations, and peer technology companies.
As we focus on specific material issues, setting our CO2 target, for example, we identify and engage stakeholders familiar with the issue.
As we focus on specific material issues, setting our CO2 target, for example, we identify and engage stakeholders familiar with the issue.
4.16
Approaches to stakeholder engagement
For our initial meeting with stakeholders, we held a conference in Palo Alto, California. Now SAP seeks more routine engagement with stakeholders, proactively reaching out to them on specific issues of interest. SAP uses online social networks when appropriate. More
4.17
Stakeholder’s key topics and concerns
The materiality analysis presented in our last report and again in this one is a culmination of our synthesized understanding of the following key priorities for stakeholders. More
EC
ECONOMIC INDICATORS
Management Approach
SAP has a dedicated sustainability organization. Sustainability efforts are governed by a Sustainability Council and are led by SAP’s Chief Sustainability Officer, who reports directly to Executive Board member Jim Hagemann-Snabe. More
EC 1
Direct economic value generated and distributed
SAP generated €11,575 million in total revenues in 2008, but the real size of the SAP-induced economy is significantly greater. Through our strong economic performance, we generate financial benefits for our employees, shareholders, partners, and society. More
EC 2
Financial implications and other risks and opportunities due to climate change
SAP’s top environmental focus is climate protection. Our stakeholders have confirmed that they consider climate change to be the most critical issue facing society. More
EC 4
Significant financial assistance received from government
During the fiscal year 2008, we received € 32 million (2007: € 16 million) of government grants and similar assistance. For more information, see the Annual Report 2008. More
EC 6
Policy, practices, and proportion of spending on locally-based suppliers
We can influence the quality and impact of a product or service throughout its entire lifecycle by adopting sustainable purchasing practices. More
EC 8
Development and impact of infrastructure investments and services
SAP’s work generates growth and contributes to economies across neighborhoods, industries, and nations. By applying our collective expertise, resources, and commitment, we directly and indirectly impact many global and local programs. More
EC 9
Indirect economic impacts
While difficult to accurately quantify, SAP’s role as software provider creates significant indirect economic impact. More
EN
ENVIRONMENTAL INDICATORS
Management Approach
SAP has a dedicated sustainability organization. Sustainability efforts are governed by a Sustainability Council and are led by SAP’s Chief Sustainability Officer, who reports directly to Executive Board member Jim Hagemann-Snabe. More
EN 3
Direct energy consumption by primary energy source
In 2008, SAP consumed about 468.2 GWh in direct energy. More
EN 4
Indirect energy consumption by primary source
In 2008, SAP consumed about 340.0 GWh in indirect energy. More
EN 6
Initiatives for energy-efficient or renewable energy based products and services
In SAP’s recent construction projects, we have made significant investments in eco-efficiency measurements. More
EN 7
Initiatives to reduce indirect energy consumption and reductions achieved
SAP is focused on reducing energy consumption in SAP offices and data centers as well as addressing the impact of SAP software on customers’ IT infrastructures. More
EN 8
Total water withdrawal by source
SAP used about 1,213,000 m3 of water worldwide in 2008. More
EN 16
Total direct and indirect greenhouse gas emissions by weight
We are committed to full disclosure as we work to reduce our total footprint of all major emissions, including the Greenhouse Gas Protocol’s scope 1, 2, and 3 emissions. More
EN 17
Other relevant indirect greenhouse gas emissions by weight
We are committed to full disclosure as we work to reduce our total footprint of all major emissions, including the Greenhouse Gas Protocol’s scope 1, 2, and 3 emissions. More
EN 18
Initiatives to reduce greenhouse gas emissions and reductions achieved
SAP’s goal is to reduce company-wide emissions to year-2000 levels by 2020. More
EN 22
Total weight of waste by type and disposal method
SAP generated about 8,200 tons of waste in its offices, operating facilities, and product packaging worldwide in 2008. More
LA
SOCIAL INDICATORS
Management Approach
SAP has a dedicated sustainability organization. Sustainability efforts are governed by a Sustainability Council and are led by SAP’s Chief Sustainability Officer, who reports directly to Executive Board member Jim Hagemann-Snabe. More
LA 1
Total workforce by employment type, employment contract, and region
At the end of 2008, SAP had more than 51,500 employees. More
LA 2
Total number and rate of employee turnover by age group, gender, and region
In 2008, our global turnover rate was 11.4 percent. More
LA 10
Average hours of training per year per employee by employee category
SAP is dedicated to providing ongoing training to all employees. More
LA 11
Programs for skills management and lifelong learning
SAP is dedicated to providing ongoing training to all employees. More
LA 12
Regular performance and career development reviews
SAP reviews individual employee performance on an annual basis. More
LA 13
Composition of governance bodies
“We are no longer too German, but we are still too male. That’s a problem in the entire IT industry. Particularly in areas of development, consulting, and sales, the number of women is still quite low. In marketing, communications, and HR, we’re doing better. Thirty percent of our workforce is women, but not one out of every three managers is a woman. We have room to improve here, too.” –Henning Kagermann, Co-CEO. More
HR
SOCIAL PERFORMANCE: HUMAN RIGHTS
Management Approach
SAP has a dedicated sustainability organization. Sustainability efforts are governed by a Sustainability Council and are led by SAP’s Chief Sustainability Officer, who reports directly to Executive Board member Jim Hagemann-Snabe. More
HR 5
Freedom of association and collective bargaining
Human rights are better protected when companies, governments, investors, and societies collaborate on global solutions. A member of the UN Global Compact since 2000, we believe that businesses can help advance human rights. More
HR 6
Child labor
Human rights are better protected when companies, governments, investors, and societies collaborate on global solutions. A member of the UN Global Compact since 2000, we believe that businesses can help advance human rights. More
HR 7
Forced or compulsory labor
Human rights are better protected when companies, governments, investors, and societies collaborate on global solutions. A member of the UN Global Compact since 2000, we believe that businesses can help advance human rights. More
SO
SOCIAL PERFORMANCE: SOCIETY
Management Approach
SAP has a dedicated sustainability organization. Sustainability efforts are governed by a Sustainability Council and are led by SAP’s Chief Sustainability Officer, who reports directly to Executive Board member Jim Hagemann-Snabe. More
SO 1
Impact of operations on communities
SAP’s work generates growth and contributes to economies across neighborhoods, industries, and nations. By applying our collective expertise, resources, and commitment, we directly and indirectly impact many global and local programs. More
SO 2
Business units analyzed for risks related to corruption
SAP reviewed all business units for potential bribery or corruption issues. At this stage, we have not uncovered any incidents in 2008.
SO 3
Employees trained in organization’s anti-corruption policies and procedures
In 2008, more than 6,000 employees were trained on anti-bribery and anti-trust issues as well as on the SAP Code of Business Conduct. More
SO 4
Actions taken in response to incidents of corruption
SAP reviewed all business units for potential bribery or corruption issues. At this stage, we have not uncovered any incidents in 2008.
SO 7
Anti-competitive behavior, anti-trust, and monopoly practices
In 2007, Oracle filed a complaint against SAP in U.S. Federal District Court in California. Oracle alleges that SAP, through its third-party service and support subsidiary TomorrowNow, improperly accessed Oracle intellectual property. In October 2008, SAP halted operations at TomorrowNow. The case is still pending. Additional information is available at www.tnlawsuit.com.
PR
SOCIAL PERFORMANCE: PRODUCT RESPONSIBILITY
Management Approach
SAP has a dedicated sustainability organization. Sustainability efforts are governed by a Sustainability Council and are led by SAP’s Chief Sustainability Officer, who reports directly to Executive Board member Jim Hagemann-Snabe. More
PR 3
Product and service information
Quality is one of SAP’s core values. Our vision for quality management is to consistently deliver high-quality solutions focused on improving customer satisfaction. More
PR 5
Customer satisfaction
One very important indicator of our success is customer satisfaction, which is a leading driver of future revenue and profitability. More
HR
HUMAN RIGHTS
Principle 1
Protection of Human Rights
LB
LABOR
ENV
ENVIRONMENT
Principle 7
Precautionary Approach
Principle 8
Environmental Responsibility
- EN 3 Direct energy consumption by primary energy source. More
- EN 4 Indirect energy consumption by primary source. More
- EN 6 Initiatives for energy–efficient or renewable energy based products and services. More
- EN 7 Initiatives to reduce indirect energy consumption and reductions achieved. More
- EN 8 Total water withdrawal by source. More
- EN 16 Total direct and indirect greenhouse gas emissions by weight. More
- EN 17 Other relevant indirect greenhouse gas emissions by weight. More
- EN 18 Initiatives to reduce greenhouse gas emissions and reductions achieved. More
- EN 22 Total weight of waste by type and disposal method. More
ANTC
ANTI-CORRUPTION
Principle 10
Corruption
- SO 2 Business units analyzed for risks related to corruption.
- SO 3 Employees trained in organization’s anti–corruption policies and procedures. More
- SO 4 Actions taken in response to incidents of corruption.
