The materiality analysis presented in our last report and again in this one is a culmination of our synthesized understanding of the following key priorities for our stakeholders and for SAP. The feedback we have received in our stakeholder survey and through other means of dialogue have been of invaluable assistance. We have consequently further refined our materiality matrix to reflect both stakeholder feedback and our own strategic analysis of the importance and influence of these issues to our core business success model:

• Stakeholders recognize that SAP has the strategic capability to help all industries operate more sustainably and to be more transparent and more accountable to their stakeholders.
• Stakeholders believe that SAP has a responsibility to develop solutions and lead our marketplace in sustainability.
• Stakeholders agree that CO₂ emissions should be SAP’s top corporate environmental sustainability priority.
• Internal stakeholders believe core issues, such as employee satisfaction, customer satisfaction, and financial performance, are paramount.
• External stakeholders focus more on SAP’s responsibility to provide solutions for sustainability.

SAP updated the Code of Business Conduct to expressly prohibit facilitation payments as recommended by a new requirement on bribery and corruption from the FTSE4Good index. SAP recently engaged Business for Social Responsibility to carry out a human rights impact assessment and stakeholder engagement in one of the FTSE4Good listed countries of concern.